Frequently Asked Questions


General Inquiries

If there's an info you didn't find on the website.

VOIP or Voice over Internet Protocol, uses internet technology that supports voice calling. It also allows multimedia sessions over IP networks that make it easy to deliver voice communication without using analog line-connected telephones.

A VOIP system works by taking your analog voice signals and converting them into digital data that can be transmitted over the internet. These digital signals are then received at the receiver’s end where they are uncompressed and converted to sound so that the voice can be heard on the speakers.

Most of the time, companies are already equipped to handle the extra bandwidth needed when switching to VOIP.

However, if you are unsure our Network Team can analyze your existing network and offer any changes that may need to be made.

In most cases, VOIP phone systems have excellent sound quality. You can prevent many sound issues by proactively monitoring your system on the front end and addressing any problems along the way.

Our system helps to do this for you. All inbound and outbound calls are monitored, and the QOS (Quality of Service) scores allow you to help diagnose any issues.

Yes! Local Number Portability (LNP) is the ability of a US telephone customer to retain their phone number if they switch to another local telephone provider. Our team will work with you to gather necessary information to port your numbers. If new numbers are needed, we also provide numbers with any area code within the United States.

In general, as-a-service solutions are considered cost-effective alternatives to on-premises systems. You can eliminate capital investments in hardware and software to build systems for voice, video, data, and telephony. Another benefit to UCaaS is that you only pay for what you use.

Not only can most companies find monthly savings by converting but you will also be increasing the value per dollar spent with our feature-rich platform.

Bandwidth is measured in kilobytes per second (kbps) or megabytes per second (mbps). Most calls require around 64kbps of bandwidth, and you can make around 12 calls concurrently using 1mbps of bandwidth and to be able to hold 120 calls at the same time you’d need 10mbps of bandwidth.

Unlike PRIs, that can only handle 23 concurrent calls, VOIP does not pose any limitations on call volume. Call volume capabilities are determined by your network bandwidth. This allows your phone system to easily scale with your business.

Typically, an implementation takes 30 days.

Yes! Your employees can seamlessly transition from the office, on the road and to their home while utilizing our services.

If you do not currently have VOIP then you will need new hardware that is compatible with VOIP. If you currently have a VOIP system in place, there are cases where the hardware you have can work with our system. In some cases, hardware may not even be needed if you plan to use only the softphone or mobile app.

Acuity offers a variety of IP Phones for all different budgets. You have the option to purchase the equipment or take advantage of our affordable leasing program.

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